Cancellation Policy at The Downtown Wellness Spa

We ask that you respect our time, as we respect yours. Please give us plenty of notice if you need to cancel or reschedule your appointment. We may ask for a credit card number to hold your appointment. This card number is saved in a secure location. We require no less than 24 hours notice of cancellation or rescheduling appointments. Your credit card will ONLY be charged in the event of a no call/no show or cancellation/reschedule less than 24 hour notice. Our cancellation fee is a nonrefundable $100 deposit.

We strive to meet our clients' skincare needs. We make recommendations based on your individual needs and concerns. With that said, sometimes a product may cause an adverse skin reaction such as hives or abnormal swelling. Sometimes the mechanics of the product may be faulty. In those cases, we are more than happy to return the skincare product for a same-product exchange or in Spa credit. No skincare refunds are available unless you had a skin reaction or a faulty product.

A good portion of our products take several weeks to a few months to have a full effect and some even will cause redness, cracking, itching and peeling during the process. We will no longer be able to accept returns due to those reactions or if you don’t care for the product’s smell or texture, or if you have decided you do not need the item or if you bought it by mistake. Jane Iredale Products can be exchanged/returned within 5 days only if the shade is a mismatch or the product is faulty.